February, 2009 // Posts published in February, 2009
06 Feb
Posted by Aaron Nelson in
Blog, Business Development | Comments
Continuing the Conversation: Customer Experience
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VIA IndustryWeek : Dont Forget Your Customer. To continue the ideas touched upon yesterday, I found another article that relates to the concept of creating excellent customer experiences. Again: in the saturated ESL industry of Mexico City – developing an exceptional customer experience will be vital to gaining new clients and surviving the economic downturn....
05 Feb
Posted by Aaron Nelson in
Blog, Business Development | Comments
Thinking about Customer Experience
User Experience and satisfaction are vital indicators of success for a business, and in a saturated market, service and experience become strategic to gaining new clients and keeping old ones. Just read Becoming a Customer Experience-Driven Business by Peter Merholz at HarvardBusiness.org, and started thinking about the importance of becoming aware of my company’s touch...
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